Privacy Policy

1 Who We Are

bj44 ("bj44", "we", "us", "our") operates the online gaming platform accessible at bj-44.io. We are the data controller responsible for the personal information collected through this website and related services. We offer online casino games, sports betting, live dealer tables, cricket betting, and a range of promotional activities to registered players in Bangladesh and other permitted jurisdictions.

This Privacy Policy applies to all personal data we collect from users ("you", "your", "User", "Player") who visit, register on, or interact with our Platform. By using the bj44 Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

If you have any questions about how bj44 handles your personal data, please contact our Data Protection team. Our contact details are provided in Section 13 of this Policy.

2 Information We Collect

2.1 Information You Provide Directly

When you register, verify your account, contact support, or participate in promotions on bj44, we may collect the following categories of personal information:

• Identity Data: Full legal name, date of birth, National Identification Number (NID), passport number, or other government-issued identity document details.
• Contact Data: Email address, mobile phone number, and residential address (city, district, division within Bangladesh).
• Financial Data: Payment method information (bKash mobile number, Nagad account, Rocket number, bank account details, card last four digits). We do not store full card numbers or bank account passwords.
• Transaction Data: Records of deposits, withdrawals, bonus claims, wagering activity, and game history associated with your account.
• Communications Data: Records of any correspondence with our customer support team, including live chat logs, email exchanges, and support ticket history.
• Verification Documents: Copies of identity documents, utility bills, or bank statements submitted for KYC (Know Your Customer) verification purposes.

2.2 Information Collected Automatically

When you access the bj44 Platform, we automatically collect certain technical information about your device and usage patterns:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on pages, click patterns, game sessions, bet amounts, win/loss records, and navigation paths through the Platform.
• Location Data: Approximate geographic location derived from IP address to comply with jurisdictional restrictions and provide localized services.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies used to maintain login sessions, remember preferences, and analyze site usage. See Section 6 for detailed cookie information.

2.3 Information from Third Parties

We may receive information about you from third-party service providers including payment processors (bKash, Nagad, Rocket, banks), identity verification services, fraud prevention agencies, and game providers. This information is used to verify identity, prevent fraud, and facilitate transactions.

3 How We Use Your Information

bj44 processes your personal data for the following legitimate business purposes:

3.1 Account Management

We use your identity and contact data to create and maintain your player account, authenticate your identity, process registration requests, and communicate account-related information such as password resets, balance updates, and account status changes.

3.2 Transaction Processing

Financial data and transaction history are used to process deposits and withdrawals, verify payment method ownership, calculate balances, reconcile accounts, and generate transaction receipts. This processing is necessary to fulfill our contractual obligations to you as a player.

3.3 Compliance and Verification

We use identity documents and verification data to comply with Know Your Customer (KYC) regulations, anti-money laundering (AML) requirements, age verification mandates, and responsible gaming obligations. This ensures that all players are 18 or older and are using their own payment methods.

3.4 Fraud Prevention and Security

Device information, IP addresses, usage patterns, and behavioral data are analyzed to detect fraudulent activity, multi-accounting, bonus abuse, collusion, and other prohibited activities. This protects the integrity of the Platform and the interests of legitimate players.

3.5 Customer Support

Communications data is used to respond to your inquiries, resolve disputes, provide technical assistance, and improve the quality of our support services. Chat logs and email correspondence are retained for quality assurance and training purposes.

3.6 Marketing and Promotions

With your consent, we may use your contact information to send promotional offers, bonus announcements, tournament invitations, and newsletters via email or SMS. You can opt out of marketing communications at any time by clicking the unsubscribe link or contacting support.

3.7 Platform Improvement

Usage data and analytics are used to understand how players interact with the Platform, identify popular games, optimize user experience, fix bugs, and develop new features. This data is typically aggregated and anonymized so it cannot identify individual users.

3.8 Legal Obligations

We may process your personal data to comply with legal obligations imposed by Bangladeshi law or international regulations, respond to lawful requests from government authorities, enforce our Terms and Conditions, and protect the rights, property, and safety of bj44, our users, and the public.

4 Legal Basis for Processing

bj44 processes your personal data based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services, processing payments, maintaining your account).
• Legal Obligation: Processing is required to comply with laws and regulations (KYC, AML, age verification, taxation, reporting obligations).
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, security, platform improvement, analytics) provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5 Sharing Your Information

bj44 does not sell your personal data to third parties. We may share your information with the following categories of recipients, and only to the extent necessary to provide our services:

5.1 Payment Service Providers

We share necessary financial data with bKash, Nagad, Rocket, Upay, banks, and card processors to facilitate deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.

5.2 Identity Verification Services

Identity documents and verification data may be shared with third-party KYC service providers to confirm your identity, age, and address. These providers are contractually obligated to handle your data securely and confidentially.

5.3 Game Providers

Certain technical data (user ID, bet amounts, game outcomes) is shared with game suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to enable game functionality, RNG verification, and reporting. Game providers do not receive your personal identity or contact information.

5.4 Fraud Prevention and Security Partners

We may share device information, IP addresses, and behavioral data with fraud detection services and security analysts to identify and prevent fraudulent activity, account takeover attempts, and abuse of the Platform.

5.5 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, courts, regulators, or other governmental bodies when required by law, court order, or legal process, or when necessary to protect the rights and safety of bj44, our users, or the public.

5.6 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on the Platform.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They allow the website to recognize your device and remember information about your visit, such as your language preference, login status, and site settings.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the bj44 Platform, including login and game functionality. Most browsers allow you to block third-party cookies while allowing first-party cookies from bj44.

7 Data Retention

bj44 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:

• Active Account Data: Retained for the duration of your account relationship plus 7 years after account closure to comply with financial record-keeping and regulatory obligations.
• Transaction Records: Retained for 7 years from the date of the transaction to satisfy tax, accounting, and anti-money laundering requirements.
• Identity Verification Documents: Retained for 7 years after account closure or the last transaction, whichever is later.
• Marketing Consent Records: Retained for 3 years after consent is withdrawn or account is closed.
• Chat and Support Logs: Retained for 2 years for quality assurance and dispute resolution purposes.
• Anonymized Analytics Data: May be retained indefinitely as it cannot identify individual users.

When personal data is no longer needed, it is securely deleted or anonymized in accordance with data protection best practices. You may request early deletion of your data by contacting support, subject to our legal and regulatory obligations.

8 Data Security

bj44 implements robust technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and bj44 servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest is encrypted using industry-standard algorithms.
• Access Controls: Personal data is accessible only to authorized bj44 personnel who require access to perform their duties. All access is logged and monitored.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor and block suspicious activity in real time.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration tests to identify and remediate potential weaknesses.
• Staff Training: All bj44 employees receive regular training on data protection principles, security best practices, and confidentiality obligations.
• Incident Response: We maintain an incident response plan to detect, contain, and respond to data breaches. In the event of a breach affecting your data, we will notify you and relevant authorities as required by law.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account password and notifying us immediately of any unauthorized access.

9 Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within 30 days of your request.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations. We cannot delete data we are required to retain by law (e.g., transaction records for tax purposes).
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of disputed information.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our Data Protection team using the contact details in Section 13. We will respond to all requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with a data protection supervisory authority.

10 Children's Privacy

The bj44 Platform is strictly intended for users aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that data and suspend the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and prevent access to online gaming platforms. If you believe a minor has accessed bj44 and provided personal information, please contact us immediately so we can investigate and take appropriate action.

11 Third-Party Services and Links

The bj44 Platform may contain links to third-party websites, payment processors, social media platforms, and game providers. This Privacy Policy applies only to information collected by bj44. We are not responsible for the privacy practices or content of third-party sites.

When you use third-party payment services (bKash, Nagad, Rocket, banks) or interact with game providers (Pragmatic Play, Evolution Gaming, NetEnt, etc.), you are subject to their respective privacy policies and terms of service. We encourage you to review the privacy practices of any third-party service before providing your personal information.

bj44 does not control and is not liable for how third parties handle your data. If you have concerns about a third-party service, please contact them directly.

12 Changes to This Privacy Policy

bj44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page and may provide additional notice via email, on-site notification, or a prominent banner on the Platform.

Your continued use of the bj44 Platform after the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If you do not agree to the updated Privacy Policy, you must immediately cease using the Platform and may request account closure and data deletion, subject to our legal retention obligations.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how bj44 handles your personal data, please contact our Data Protection team through the following channels:

• Email: [email protected] (Please note: this email address is for display purposes only and is not clickable)
• Live Chat: Available 24/7 on the bj44 Platform — click the chat icon in the bottom-right corner
• Support Ticket: Log in to your account and submit a ticket through the Help Center

We aim to respond to all data protection inquiries within 5 business days. For urgent matters related to suspected data breaches or unauthorized account access, please use live chat for immediate assistance.

For additional information about your rights, you may also visit the official website of the Bangladesh Data Protection Authority (if applicable) or consult with a legal professional specializing in data protection law.